Terms & Conditions

Detailed Description of Goods and/or Services

Organic Alchemy is an online store in the natural beauty industry.

Customer Service

In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us by e-mail or through the ‘contact us’ button which appears on the top menu of this website and we aim to answer all enquiries within 2 working days.

Responsibility, Agreement of Sale & Delivery

Organic Alchemy will recognize a sale as such only once payment has been made and monies are reflected in our account, after which goods purchased will be dispatched using incumbent courier services.  Goods should be received within 5 working days of the order and waybill details will be sent to the customer as soon as dispatch has occurred. Organic Alchemy acknowledges responsibility for this process.

Prices and Content

Organic Alchemy makes every effort to keep pricing and product availability consistent.  However, some ingredients are imported and therefore it may be necessary to amend pricing or product ingredients in line with availability and/or prevailing exchange rates without notification and any sale is subject accordingly.

Cancellation, Return and Refunds Policy

We process orders once payment reflects in our bank account, which, through PAYFAST may take up to 72 hours.

Should you, for any reason, not be completely satisfied we offer a refund, exchange or replacement on all products returned to us within 7 (seven) days of your receipt of goods; provided they are in their original, unopened, unused and undamaged condition, the responsibility of return rests with the purchaser with courier and postage fees for your account. We will refund the purchase price of the product excluding delivery fees within 5 working days of receiving the returned product. Payment will be done via PAYFAST transfer to your credit card

All prices are shown in South African Rands and will be refunded accordingly.

Customer Privacy Policy

Organic Alchemy respects your privacy, and all personal information collected will be kept strictly confidential and will not be disseminated under any circumstances. We also commit not to “spam” customers with an unreasonable amount of offers and marketing messages to promote sales.

Organic Alchemy uses Payfast to facilitate payment to ensure that clients banking details and privacy are safeguarded in line with the highest banking security measures available.

Payment Options Accepted

Payment can be made via the site by either credit card or Direct Transfer (EFT). These options are available upon checkout via Payfast who use the strictest forms of encryption to safeguard customers’ personal and banking information.


Organic Alchemy accepts no responsibility for any allergic or adverse reactions that any of our products may cause, as it is possible that anaphylactic, allergic or intolerances may idiosyncratically develop in response to any product or ingredient.

It is important to note that, although we have worked with dermatologists, aromatherapists, naturopaths and other alternative therapists, the suggestions and advice published on this site are not the advice of a medical practitioner. Should you be unsure or have existing allergies, we advise the consultation of a medical practitioner before starting any new product/s.

Allergens:  Please note that our range contains a multitude of products recognized as possible allergens including: nut oils, dairy, coconut, fruit acids, potassium, sodium, bee products, caffeine, etc.  If you have an existing allergy, please consult your GP or email us on info@organicalchemy.co.za for further information on the product you are interested in.

Use of the Website

Organic Alchemy intends that any person accessing the website and online store agrees and acknowledges that they will not use the site in manner that is unlawful or not permitted by these terms of use.

The site and online store, contains content which is developed and owned by Organic Alchemy and is protected by South African Intellectual property laws and extends to content, including but not limited to, HTML, text, design, layout, look, graphics (including video and audio), except where graphics have been purchased from official photo banks, source codes (including any object codes) and all other works within the site are owned by Organic Alchemy

Company Information

This website is run by Organic Alchemy based and domiciled in South Africa and as such is governed by the laws of South Africa for all purposes of sale, legal process, communication and notice.

Organic Alchemy contact details

Telephone: +27 729400422

Email us on: info@organicalchemy.co.za